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Frequently Asked Questions (FAQ)

Where can I access Ustadku?

Please open your browser and go to http://my.ustadku.8elements.mobi. And don't forget to bookmark it!

What do I get on Ustadku?

Ustadku is a mobile Islamic video streaming portal with hundreds of different exclusive videos to watch. It offers the largest variety and and diversity of any Islamic video streaming site in Malaysia. Just enter http://my.ustadku.8elements.mobi, browse through Chaplains, TOP viewed videos or the QnA video categories and read more details about each video to select what you like. Have a great time watching!

How much is the membership fee?

Best is to join the Ustadku Club and enjoy all videos in the portal for only RM 3 per week.

Why should I join Ustadku?

As a member of the Ustadku Club you enjoy many benefits. Every week, you gain access to watch all the videos available in Ustadku, more videos coming every week! Please follow this link and check out the big advantages of a membership yourself: http://my.ustadku.8elements.mobi/Club.

Why can't I become a member of the club?

We assume that you confirmed to join Ustadku on the portal? In some cases this does not work because we do not have received your confirmed registration including your phone number. Please switch off WIFI. If you click to join on the membership page we will redirect you to a new page on which you have to enter your mobile phone number. We will then send a code to your phone by SMS to verify that this is really you and you would simply confirm by entering this code. If you then click ENTER you become a member of Ustadku.

Why do I have to enter my number on the Facebook page?

In cases where we do not have received your confirmed registration including your phone number, we cannot grant you access to Ustadku yet. If you click to join on the membership page we will redirect you to a new page on which you have to enter your mobile phone number. We will then send a code to your phone by SMS to verify that this is really you and you would simply confirm by entering this code. If you then click ENTER you become a member of Ustadku.

How to subscribe to the Ustadku Club?

First, it is best to switch off WIFI and enter the Club in your mobile service network. Then click on the head banner or any "Join Now" link, "Join the Club" banner or any video's PLAY button. You will be redirected to the Club page with all key benefits and terms. Confirm your subscription by clicking on the JOIN NOW or SUBSCRIBE AND SAVE or YES, I WANT TO JOIN THE CLUB button. You will then enter your mobile phone number in the provided field as well as confirm your phone number with the encrypted TAN sent to your phone by SMS (Transaction Authentication Number). Once done, we welcome you as a new member to Gamer Heaven!

How can I leave the Ustadku service?

We will not give you any reason to leave Ustadku. Nevertheless, if you wish to unsubscribe, please go to your MYACCOUNT Page and click on UNSUBSCRIBE at the bottom.

How can I play videos in Ustadku?

Click on the video of your choice and click on the play button on the video to play it on your handset.

I get an error message when I want to access Ustadku at my.ustadku.8elements.mobi?

This can have many reasons most likely related to your phone's internet settings or browser configuration. First please check your internet settings in your handset for WEB or WAP access. Then check your 3G or 4G settings and make sure your phone is mobile data enabled. If you open your handset browser, go to your network operators site as a test. If you need help to set-up your correct SETTINGS, please contact your mobile network operator's customer care department or go into a nearby shop.